Booking & Cancellation Policy

Desert Divas & Dons Medi Spa's goal is to provide quality care to all our patients and clientele in a timely manner. No-shows, late arrivals and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments.

Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call our office as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call at least 48 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.


How To Cancel Your Appointment

To cancel your appointment please call us at 250-936-9200 between the hours of 8am-6pm. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.


Late Cancellations/No-Shows
 

A cancellation is considered late when the appointment is cancelled less than 48 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling. There is a $75 cancellation fee if you do not cancel within 48 hours. If you don’t show up (no-show) to the appointment without cancelling, you will be charged for the full amount of the service.
 

For new patients’ first appointments, a no-show or late cancellation will result in a full charge of the new patient fee. Patients will not be allowed to rebook until the fee is paid in full within 30 days.